Support Eligibility

Acquiring technology is just one step in the product lifecycle. Maintaining and servicing the technology is what keeps infrastructures available and secure. Since all IT hardware sold by Avmark has valid IOS versions, every technology is eligible for Cisco Smart Net and Avmark support and has lifetime depot warranties.

Support options include:

  • Advance hardware replacement
  • Online technical resources
  • 24×7 TAC access
  • Alerts and diagnostics

Clients who select Avmark for support benefit from Avmark’s:

  • End-to-end IT services
  • Global operations, local delivery
  • Certified technicians with multi-vendor and multi-platform experience
  • Level 1-3 triage support
  • 8x5NBD and 24x7x4hr onsite SLAs
  • Lifetime depot warranty
  • Direct access and account management